Please note: We do not offer refunds or exchanges for change of mind. 

1. Introduction
At Sassy Doll Beauty, we are committed to providing high-quality beauty services and skincare products. Your satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be requested, the types of products and services covered, and the procedures for processing refunds. By engaging with our services or purchasing our products, you agree to this Refund Policy.

2. Refund Policy for Salon Services
• Service Quality:
We strive to deliver exceptional salon services. If you believe that a service provided did not meet the standard promised, please contact us within 48 hours of your appointment.
• Refund Requests:
Refunds for salon services will be considered on a case-by-case basis. Approval is at the sole discretion of Sassy Doll Beauty, and a refund (or an alternative remedy) may be issued if we determine that an error or issue occurred during the service.
• Cancellation Policy:
Cancellations or rescheduling must adhere to our cancellation policy provided at the time of booking. Failure to comply with these terms (e.g., late cancellations or no-shows) may result in cancellation fees and ineligibility for a refund.

3. Refund Policy for Skincare Products
• Eligibility:
We want you to be happy with your skincare product purchase. If you are dissatisfied with a product, you may request a refund or exchange within 7 days of receiving your order.
• Conditions for Return:
To be eligible for a refund:
• The product must be unused and in its original packaging.
• You must provide proof of purchase.
• The product must be returned in the same condition as received.
• Processing Refunds:
Once the returned product is received and inspected:
• Approved refunds will be credited to the original method of payment.
• Please note that any shipping fees paid are non-refundable.
• Customers are responsible for the cost of return shipping unless the product is defective or an error has occurred on our part.

4. Non-Refundable Items
• Gift Vouchers:
Gift vouchers are non-refundable and cannot be exchanged for cash.
• Promotional Items:
Items provided free of charge, including promotional items, are non-refundable.

5. How to Request a Refund
• Contact Us:
To request a refund, please email us at hello@sassydollbeauty.com or call 0414 952 161 with:
• Your order or appointment details.
• A description of the issue or reason for the refund request.
• Review Process:
We will review your refund request and respond within 5 business days. If additional information is required, we will contact you.
• Refund Issuance:
If your refund is approved, we will process the refund within 7-10 business days and notify you of the status. Refunds will be issued to the original payment method.

6. Amendments to This Refund Policy
Sassy Doll Beauty reserves the right to amend or update this Refund Policy at any time without prior notice. The updated Refund Policy will be posted on our website with the new “Last Updated” date. It is your responsibility to review this policy periodically.

7. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at:
Sassy Doll Beauty
231A Grange Road,
Findon
Adelaide, South Australia
5023
Email: hello@sassydollbeauty.com
Phone: 0414 952 161